ALERT

* * * Important Update for iLab Users * * *

New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.

The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.


Upcoming Holiday Closure:
In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.



Notice to Jefferson iLab users: if you cannot sign up, it is a known issue we are investigating, please contact Ryan Smalley (ryan.smalley@jefferson.edu) and he will assist you.



The Sidney Kimmel Comprehensive Cancer Center (SKCCC), one of only 57 National Cancer Institute designated comprehensive cancer centers, is committed to improving the lives of cancer patients and their families through compassion, innovation, and breakthrough discoveries.

iLab Cores at Thomas Jefferson University - SKCC-PA

Core Name Primary Contact Email Phone Number/Ext
Animal Facility Room Reservation System Phil LaTourette, DVM, DACLAM phil.latourette@jefferson.edu (215) 380-2653
Bioimaging Shared Resource Philip Wedegaertner, PhD Philip.Wedegaertner@jefferson.edu 215-503-3137
Cancer Genomics Core Hien Dang, PhD hien.dang@jefferson.edu
Flow Cytometry and Human Immune Monitoring Shared Resource Larry Harshyne, PhD larry.harshyne@jefferson.edu 215-503-9893
Integrated Structural Biology Shared Resource Dmitry Temiakov, PhD Dmitry.temiakov@jefferson.edu (215) 503-4692
Translational Pathology Shared Resource Hallgeir Rui, MD, PhD hallgeir.rui@jefferson.edu (215) 503-9881
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